CANDIDATE CRITERIA

This is a very high-quality operation and accordingly, candidates must have significant exposure to top-quality hotel and leisure environments. Whilst at one level this is a traditional business, it is also progressive, and candidates should be able to demonstrate a much more contemporary outlook on life and an ability to adapt to a fast-moving, busy operation.
You will assist with our guest requirements and bespoke services and ensure that we build good relationships with our discerning guests. You will be the first face that welcomes guests into the hotel and the last face they see before their onwards journey, so it’s important that the appointee is confident and natural in a customer facing role.

This is an exciting and unique role, the key focus of the role will be to work with our reception team supporting them in delivering the highest level of service from the moment the guest makes their reservation, right through to their departure. The role is full time, 40 hours per week, consisting of an even mix of 7am-3pm and 3pm-11pm shifts.
Whether you’re looking to start or progress in your career, why not do so in the highest rated hotel in Cornwall. The appointee must pride themselves on providing the highest level of service. The role demands that the appointee is highly efficient and organized. They must be standards driven as the service given to all guests is of the highest level and importance. Effective communication will be a critical element of this role and you will be dealing with highly confidential information.
Motivated and passionate individuals are recognised, and growth and development are encouraged by higher management. You will be supported in all aspects of your role by the Office Manager, however you will be expected to use initiative and take responsibility where appropriate.
Whilst all of the above is mandatory we are also looking for a candidate who can join our fun family. You must be able to build a rapport with your colleagues and the ultimate goal is to enjoy your job.