ABOUT US:

An Chúirt Hotel is a 4* family run hotel known for exceptional guest service and warm hospitality. We are looking for a professional and customer-focused Hotel Receptionist / Reservations Agent to join our team and be the first point of contact for our valued guests.

REQUIREMENTS:

• Previous experience in hospitality, reservations, or front desk (preferred but not essential)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with hotel booking systems and MS Office (training provided if necessary)
• Positive attitude, reliability, and ability to work as part of a team
• Flexibility to work shifts, including evenings, weekends, and holidays

SKILLS NEEDED

Exceptional Customer Service Skills

KEY RESPONSIBILITIES:

• Greet guests warmly and assist with check-in and check-out procedures
• Handle reservations via phone, email, and online booking platforms
• Provide accurate information about rooms, rates, facilities, and local attractions
• Manage guest inquiries, requests, and complaints with professionalism
• Process payments, issue invoices, and maintain accurate records
• Collaborate with housekeeping and other departments to ensure guest satisfaction
• Uphold hotel standards of service and presentation at all times