JOB SUMMARY

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

QUALIFICATIONS

• Previous experience in a hotel or hospitality environment is essential.
• Strong phone etiquette and communication skills are essential.
• Excellent customer service skills with a friendly disposition.
• Ability to work well under pressure while maintaining attention to detail.
• Proficient in using computer systems related to hotel management is beneficial.
• A positive attitude towards teamwork and collaboration within the hospitality sector.
• If you are passionate about providing outstanding service in the hospitality industry, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
  Job Type: Part-time
  Pay: £10.00-£12.21 per hour
  Expected hours: 16 – 24 per week

Benefits:

• Company pension
• On-site parking

Work Location: In perso

• Greet guests upon arrival with a warm and welcoming attitude.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain a tidy and organised reception area.
• Process reservations and cancellations through the hotel management system.
• Assist with guest services, including luggage handling and special requests.
• Address any guest complaints or issues promptly and professionally.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Perform administrative tasks such as answering phone calls and responding to emails in a courteous manner.