The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, 4 meeting rooms, function room, gym and spa.
The Rose Hotel Tralee, has an excellent opportunity for a customer focused, friendly and energetic person to join our Front Office Team as a Hotel Receptionist.
This is a full time role, with the successful candidate required to work shifts including early, late, mid shifts, weekends and public holidays.

MAIN DUTIES OF THE ROLE TO INCLUDE:

• Checking in and out guests in a friendly and timely manner.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
• To attend training as required
• To assist reservations department
• To respond to any telephone or email reservation enquiries
• To follow procedures in relation to opening/closing duties
• To have a good knowledge of the local area and attractions, so that you can answer any guest queries.
• To be a team player, therefore to be flexible in your role and assist other departments if necessary
• To carry out any other duties which you may be asked of my management

QUALIFICATIONS FOR THE ROLE INCLUDE:

• Must have at least 1 years hotel reception experience in a medium/large hotel
• To have a working knowledge of Guestline is a distinct advantage or must have working knowledge of similar front office system
• Be proficient in Microsoft office
• Have experience in cash handling
• Be very focused on upselling and cross selling within the hotel
• Must be able to take initiative
• Must have a keen eye for detail
• To be able to work in a fast paced, busy office environment
• To possess excellent telephone and email communication skills
• To have excellent written and spoken English
• To enjoy working as part of a team
• To be passionate about customer care
• Must be able to work shift work including weekends and public holidays