GENERAL INFORMATION

Country/Region
United Kingdom
Province/City
London
Location
Rosewood London
Department
Rooms - Front Office
Job Type
Full-time Permanent

ABOUT US

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London’s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

ROLE

We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.

KEY EXPECTATIONS OF THIS ROLE ARE

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.