REQUIREMENTS:

• Previous experience would be an advantage
• Excellent customer service skills
• Able to work weekends and bank holidays
• Skilled in hotel room cleaning as assistance with cleaning might be required
• Pay meticulous attention to detail
• Able to work on their own initiative
• Excellent communication skills
  Join our team as a Receptionist/Guest Service Agent and be part of creating memorable experiences for our guests. Apply now!
  Job Type: Part-time
  Pay: £12.50-£13.13 per hour

Benefits:

• Company pension

Work Location: In perso

PERMANENT ROLE

• PAY - £12.50 per hour
• 20 HOURS PER WEEK - 10am - 8pm Saturday and Sunday

DUTIES AND RESPONSIBILITIES:

• Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
• Knowledgeable of all reservations and Front Office policies and procedures
• Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
• Thoroughly understand and adhere to all cash handling and payment policies and procedures
• Maintain clear and effective communication channels with all other departments and subcontractors
• Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
• Handle and resolve guest complaints proactively and in a professional manner
• Knowledgeable of the hotel and guest accommodation facilities and services provided
• Competency in using all Front Office equipment
• Keep abreast of all activities and meetings scheduled at the hotel each day
• Attend department meetings where required
• Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
• Any other duties reasonably required of you to support the department or business as needed.