WE ARE NOT JUST HIRING - WE ARE LOOKING FOR PERSONALITIES THAT LIGHT UP A ROOM!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors
  We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

ROLE OVERVIEW

The Rudding Park team’s core purpose is to create timeless memories and instinctive care in exceptional spaces.
To be responsible for the day-to-day operations of the Hotel and House Receptions providing the highest level of service to guests at all times.

KEY RESPONSIBILITIES:

• Provide the highest level of service to guests at all times
• Checking in/out of hotel guests
• Liaising with Housekeeping regarding bedroom allocations and guests’ requirements
• Deal with guest complaints seeking support if necessary in order to resolve the complaint to the guest’s complete satisfaction
• Taking reservations for hotel restaurants
• Show our guests to their bedrooms and explain points of interest and bedroom facilities
• Work closely with day host to make sure that guest luggage is stored, delivered to the room accordingly
• Telephone duties including answering switchboard, taking messages, paging colleagues, emailing telephone messages and use of Outlook and responding for any special requests for the guest in house
• Providing a business support service for clients and conference delegates e.g. word processing, photocopying
• To assist Reservations with any overflow phone calls ensuring the best service for our guests
• Meeting guests dealing with questions and queries as required , call reservations/meeting for any potential business within the resort
• Completing the function board for the day’s events
• Recording items of lost property and liaising with the Housekeeping Department to return property to guest
• Monitoring the Fire Board and responding to any abnormalities in accordance with Company policy and procedure
• Complete any guest correspondence, Clocktower questionnaires or forward checking reports
• Perform checks for arrival both for hotel guests and function guests
• When working in House Reception perform any required physical checks to ensure that the areas are to Rudding Park’s expected standards of excellence
• Assist with any required correspondence for the Operations Manager or Managing Director
• Once trained to carry out Reception Duty Manager shifts when required on a rota basis
• Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park