JOB OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Experience in the hotel industry is preferred, but we welcome enthusiastic candidates willing to learn.

SKILLS

• Multilingual or bilingual abilities are highly desirable to cater to diverse guests
• Excellent phone etiquette to handle calls professionally
• Previous hotel experience is an advantage but not essential
• Strong guest service skills with a focus on customer satisfaction
• A background in hospitality is beneficial, demonstrating an understanding of the industry standards
• Exceptional organisational skills with attention to detail
• Ability to work well under pressure in a fast-paced environment
  If you are passionate about providing outstanding service in the hospitality sector and meet the above criteria, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
  Job Type: Temp to perm
  Contract length: 6 months
  Pay: £12.50-£13.00 per hour
  Expected hours: 20 – 25 per week
  Work Location: In perso

• Greet guests warmly upon arrival and assist with the check-in process
• Manage reservations and handle guest inquiries via phone, email, and in person
• Provide information about hotel services, local attractions, and amenities
• Process payments accurately and maintain guest accounts
• Address guest complaints or concerns promptly and professionally
• Maintain a clean and organised reception area
• Collaborate with other hotel staff to ensure a seamless guest experience
• Ensure compliance with health and safety regulations