OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests from check-in to check-out, and requires excellent communication skills, attention to detail, and a passion for hospitality.

SKILLS

• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Strong phone etiquette to handle inquiries professionally.
• Previous experience in guest services or hospitality is advantageous.
• Excellent interpersonal skills with a focus on customer satisfaction.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and strong organisational skills are essential.
• Proficiency in using hotel management software is beneficial but not mandatory.
  Join us in delivering outstanding service and creating memorable experiences for our guests!
  Job Types: Full-time, Permanent
  Pay: £11.44 per hour

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: In person
Expected start date: 15/03/202

• Greet guests upon arrival with a warm and friendly demeanour.
• Manage the check-in and check-out process efficiently and accurately.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Process reservations and maintain accurate records of guest information.
• Address any guest complaints or issues promptly, ensuring satisfaction.
• Maintain the reception area in an organised and tidy manner.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Assist with administrative tasks as required, including answering phone calls and managing correspondence.