CASTLE GREEN HOTEL, KENDAL

The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms.

• Provides an effective, efficient service at all times to standards in line with company procedures
• Anticipates guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner
• Be the first point of contact for all guest feedback and enquiries both face to face and via phone/email
• Provides guests with a service that sells whenever the possibility arises to maximize hotel sales
• Ensure efficient, effective communication between departments and reception and that an effective handover between shifts takes place
• Be fully conversant and able to operate the hotel front office system
• Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
• Follow departmental security procedures around the banking of cash and maintaining the float level of the till/safe
• Ensure that the handover procedures are followed in the transferring of all relevant information daily.
• Check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures