JOB SUMMARY:

We are looking for a warm, professional, and customer-focused Hotel Receptionist to be the face of our hotel. As the first point of contact for guests, you will be responsible for delivering outstanding hospitality from check-in to check-out, handling guest inquiries, and coordinating with other departments to ensure a memorable stay.

• Welcome guests with a friendly and positive attitude upon arrival
• Perform check-in and check-out procedures efficiently and accurately
• Handle room reservations, cancellations, and modifications via phone, email, and in-person
• Respond to guest inquiries, requests, and complaints in a prompt and professional manner
• Maintain accurate guest records and process payments using the hotel’s booking system
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any guest issues are resolved quickly
• Provide local information, directions, and recommendations for dining, entertainment, and transportation
• Maintain a clean, organized, and presentable front desk area at all times
• Follow all hotel policies, procedures, and safety protocols
  Job Types: Full-time, Part-time
  Pay: £12.21 per hour
  Expected hours: 15 – 30 per week

Benefits:

• Employee discount

Work Location: In perso