JOB DESCRIPTION

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations
About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time
- Experience with hotel reservations software, like Room Master, Booking.com, Expedia etc. (Not essential as full training is provided).
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
Job Type: Zero hours contract
Pay: £11.44 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Swansea SA1 5LS: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: R3009
Pay: £12.21 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Work Location: In person
Pay: £12.21 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• Night shift
• Weekend availability

Work Location: In perso

Please refer the Job description for details