JOB OVERVIEW

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as they will enhance our guest services.

EXPERIENCE

• Previous experience in a hospitality or hotel environment is preferred
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual abilities are an advantage, enhancing communication with diverse guests.
• Familiarity with hotel management software is beneficial but not mandatory; training will be provided.
• Excellent verbal and written communication skills in English are required.
  Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
  Job Types: Full-time, Permanent
  Pay: £25,000.00-£33,326.40 per year

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In perso

• Greet guests upon arrival with a warm and friendly welcome.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of reservations and cancellations.
• Process payments and manage billing inquiries.
• Respond to phone calls with excellent phone etiquette, addressing guest needs promptly.
• Assist with administrative tasks such as filing, data entry, and maintaining the reception area’s organisation.
• Collaborate with other hotel departments to ensure guest satisfaction.