THE HARDIMAN HOTEL - RECEPTIONIST

Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?
Do you have a passion for delivering fantastic service and consistently high standards?
Consider becoming a part of our diverse and experienced team!
The Hardiman Hotel is searching for an experienced receptionist to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.

REQUIREMENTS

• Minimum of one years’ hospitality experience
• Excellent interpersonal skill
• Be fluent in both written and spoken English.
• Working knowledge of Opera PMS system (preferred)
• Working knowledge of the Internet, Excel and Word.

• To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
• To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
• To communicate our services and facilities to guests as required.
• To deal with any customer complaints in a professional manner and to notify management of these.
• To deal with requests, queries and suggestions quickly and efficiently.
• To ensure that the guests needs and requirements are met.
• To take all reservations and ensure that all changes are updated in the hotel system accordingly.
• To promote and up sell the hotels facilities at all times.
• To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
• To ensure that billing is correct and carried out in accordance with our SOPs.
• To become familiar with all other procedures for reception.
• To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
• To provide support where necessary in other areas of the hotel.
• To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
• To be willing and interested to learn about the surrounding areas so as to be able to advise guests.