OVERVIEW

We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the smooth operation of our front desk and supporting various administrative tasks. A background in hospitality or guest services is essential, along with strong phone etiquette, PMS knowledge and communication skills.

EXPERIENCE

• Previous experience in a receptionist or front desk role is required, particularly within the hotel or hospitality industry.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent organisational skills and attention to detail are essential for managing multiple tasks efficiently.
• Proficient in using office equipment and basic computer software applications.
  We look forward to welcoming a dedicated Receptionist who embodies our commitment to outstanding guest service!
  Job Types: Full-time, Part-time
  Pay: From £12.50 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Experience:

• Hospitality: 2 years (preferred)

Work Location: In perso

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage incoming phone calls, directing them to the appropriate departments while maintaining excellent phone etiquette.
• Handle guest inquiries and provide information about services, amenities, and local attractions.
• Assist with check-in and check-out processes in a timely manner.
• Maintain an organised reception area, ensuring it is tidy and presentable at all times.
• Coordinate bookings and reservations as needed, ensuring accuracy in all details.
• Support administrative tasks such as filing, data entry, and managing correspondence.
• Collaborate with other departments to ensure seamless guest experiences.