Hotel Receptionist

at  The Limes Country Lodge

HOTEL RECEPTIONIST / ADMIN ASSISTANT

The Limes Country Lodge, a privately owned 27-bedroom hotel, restaurant, conference, and wedding venue in Solihull, Warwickshire, is seeking a Hotel receptionist/Admin assistant to join our team. The ideal candidate must be an excellent communicator ,have proficient admin skills and be prepared to work weekends

As a Hotel receptionist and admin assistant you will be responsible for the following:

• Assist in Monitoring active marketing campaigns
• Manage all hotel room reservations
• helping with front of house when needed
• Creation of wedding and event contracts for clients
• Assisting the marketing team with completing projects.
• You will also be responsible for liaising confidently with potential clients in selling weddings, events, catering services, and guest rooms, and delivering knowledgeable information on all the hotel has to offer.
• checking in guests , answering calls , making bookings.

To excel in this role, you should have:

• Strong communication skills
• Excellent telephone etiquette
• High-level administration skills
• Excellent customer service skills
• The ability to work closely with customers through their event planning.
• You should also be able to work on Excel, Word, our online database, and the hotel’s online booking system and software.
• The ability to arrange and coordinate meetings, events, and appointments, perform hotel site tours and be knowledgeable enough of the hotel to drive sales and reoccurring custom.
• You will also be required to help with front of house during busy periods.

The position offers a salary of £21000 - £24000 per year, plus bonuses and a share of company profits. The ideal candidate must be able to work independently and make their own decisions. If you are a team player with a passion for sales and customer service, please apply today.
Job Types: Full-time, Part-time
Pay: £21,500.00-£25,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Profit sharing

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• receptionist: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

As a Hotel receptionist and admin assistant you will be responsible for the following:

• Assist in Monitoring active marketing campaigns
• Manage all hotel room reservations
• helping with front of house when needed
• Creation of wedding and event contracts for clients
• Assisting the marketing team with completing projects.
• You will also be responsible for liaising confidently with potential clients in selling weddings, events, catering services, and guest rooms, and delivering knowledgeable information on all the hotel has to offer.
• checking in guests , answering calls , making bookings

To excel in this role, you should have:

• Strong communication skills
• Excellent telephone etiquette
• High-level administration skills
• Excellent customer service skills
• The ability to work closely with customers through their event planning.
• You should also be able to work on Excel, Word, our online database, and the hotel’s online booking system and software.
• The ability to arrange and coordinate meetings, events, and appointments, perform hotel site tours and be knowledgeable enough of the hotel to drive sales and reoccurring custom.
• You will also be required to help with front of house during busy periods