The Malone Hotel, based in Belfast, currently has an opportunity for an experienced Hotel Receptionist to join our growing team. The successful candidate will serve as the first point of contact for guests, ensuring a warm and professional welcome. This will also include managing reservations, check-ins, and check-outs, addressing guest inquiries, and coordinating with other departments in the Malone Hotel to ensure a seamless guest experience at all times.

SKILLS AND QUALIFICATIONS:

• Proficiency in Hotel Management Software and basic computer skills (MS Office).
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Problem-solving and conflict-resolution skills.
• Professional appearance and demeanour.

SKILLS NEEDED

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Reception skills, Reservation skills

COMPANY CULTURE

We are always looking for enthusiastic and talented individuals to join our team.
As a family owned hotel, you’re not only part of the team, you’re part of the family.
Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company’s core values;

• Treat people really well
• Openness, trust and understanding
• The highest standards
• Perseverance and enjoyment
• One step ahead
• Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

KEY RESPONSIBILITIES:

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Handle check-ins and check-outs efficiently, including issuing room keys and processing payments.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest inquiries, requests, and complaints, escalating issues to management when necessary.
• Process and confirm room reservations, cancellations, and modifications accurately through the hotel’s booking system.
• Maintain up-to-date records of room availability and pricing.
• Maintain the front desk area in a tidy and professional manner.
• Manage incoming calls and emails, redirecting them as appropriate.
• Prepare and manage daily reports, including occupancy and revenue reports.
• Handle guest billing, receipts, and financial transactions securely and accurately.