Hotel Receptionist

at  The Martello Hotel

Objective of the Role:
Reporting to the Front Office Manager, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties and Responsibilities:

• To greet guests in a warm, friendly manner
• To check in and out guests efficiently and quickly
• Answer switchboard and telephone in a friendly, professional manner, dealing with requests and hotel/restaurant reservations
• To take reservations correctly, noting any special requests
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• To handle all departmental floats and safe deposits, maintaining high levels of security
• Effective communication with other employees to ensure the day to day business runs smoothly
• General admin duties

Requirements:

• Previous hotel reception experience will be an advantage
• Excellent customer care skills
• Candidate must be highly organised and efficient, with attention to detail
• Be able to work on your own initiative
• Excellent written and verbal communication skills
• Be able to cope well under pressure
• Must be fully flexible to work weekdays & weekends, including bank holidays.

Hours:
The successful candidate must be fully flexible to work a range of shifts on a part-time basis.
Shifts normally are 8.00am to 4.00pm, 4.00pm to 11.00pm
Mid shifts can include working from 10/11am to 6/7pm
Shift work will include working weekends and bank holidays
About The Martello:
The Martello is a busy property with 47 bedrooms, The Martello Bar and Tower Bistro Restaurant. The hotel itself boasts a wonderful seafront location with stunning views from the bar and restaurant. The role will involve working with a small team of receptionists to deliver excellent guest service. This is a small but well-known hotel with a mix of international, leisure and corporate guests. The role comes with a competitive salary and would suit an experienced receptionist.
Benefits & Salary
Competitive Rates
Training: in house and external
Uniform

Work remotely

• No

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift

Work Location: In perso

• To greet guests in a warm, friendly manner
• To check in and out guests efficiently and quickly
• Answer switchboard and telephone in a friendly, professional manner, dealing with requests and hotel/restaurant reservations
• To take reservations correctly, noting any special requests
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• To handle all departmental floats and safe deposits, maintaining high levels of security
• Effective communication with other employees to ensure the day to day business runs smoothly
• General admin dutie