We are looking for a friendly receptionist to join our team at the The Old Bell Hotel in Malmesbury.

Responsibilities

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of the hotel and opening times for all areas
• Covering occasional night shifts when necessary (to cover holidays)
• Check guests in and out of the hotel in a friendly manner
• Provide an excellent service to all guests throughout the hotel
• Ensure guest satisfaction throughout their stay
• Booking guests in over the phone and in person for a stay
• Be confident, reliable and work well as part of a team
• Take payments for guests stays
• Ensure the reception and surrounding areas are clean and presentable
• Assist with administrative and clerical tasks as needed
• Other duties as assigned.

What we are looking for:

• To have a genuine and warm approach, with stand out people skills
• Good communication skills, and level of English – both written and spoken
• Proficient in Microsoft Office Suite and other necessary computer programs
• Ability to maintain a positive, friendly attitude even under pressure
• Excellent organizational and multitasking skills
• Professional attitude and appearance
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

Job Type: Full-time
Pay: £12.28-£12.50 per hour

Benefits:

• Discounted or free food
• Employee discount

Experience:

• customer Service: 1 year (preferred)
• Hospitality: 1 year (required)

Work Location: In perso

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of the hotel and opening times for all areas
• Covering occasional night shifts when necessary (to cover holidays)
• Check guests in and out of the hotel in a friendly manner
• Provide an excellent service to all guests throughout the hotel
• Ensure guest satisfaction throughout their stay
• Booking guests in over the phone and in person for a stay
• Be confident, reliable and work well as part of a team
• Take payments for guests stays
• Ensure the reception and surrounding areas are clean and presentable
• Assist with administrative and clerical tasks as needed
• Other duties as assigned