• £26436.80 per annum
• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
• An additional share of service charge and tips (estimated 2.5 k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
• Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
• Reservations

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.
• 
  

• £26436.80 per annum
• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
• An additional share of service charge and tips (estimated 2.5 k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
• Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
• Reservations

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
• Proficient in verbal and written English
• Capability to work across multiple projects efficiently and adapt accordingly.
• A passion for excellent organisation and customer service skills
• Attention for details and proficiency in verbal and written English.
• Desire to exceed guest expectations.
•