About Us:
We are a trusted name in Gold Coast hospitality, managing four vibrant holiday resorts in Broadbeach and Surfers Paradise. Committed to delivering unforgettable guest experiences, our team thrives on creating a welcoming atmosphere for visitors from around the world.
Position Overview:
We’re seeking a friendly, organized, and experienced Hotel Receptionist to join our dynamic team. This role is ideal for a hospitality enthusiast who excels in guest interactions, thrives in fast-paced environments, and can adapt to varying schedules, including weekends.
Key Responsibilities:
- Manage front desk operations: check-ins, check-outs, and reservations.
- Provide exceptional service to guests in person, via phone, and email.
- Handle guest inquiries, resolve concerns, and offer local area recommendations.
- Process payments, invoices, and maintain accurate records.
- Collaborate with housekeeping, maintenance, and management teams.
- Promote on-site services (tours, events) to enhance guest stays.
- Ensure compliance with health, safety, and company policies.
Requirements:
- Experience: Minimum 1 year in a hotel receptionist or customer-facing hospitality role.
- Communication: Strong verbal/written English skills; additional languages a plus.
- Flexibility: Willingness to work weekends and adapt to rotating schedules.
- Tech Savvy: Proficiency in booking systems (e.g., REI) and Microsoft Office.
- Local Knowledge: Familiarity with Gold Coast attractions is advantageous.
- Personality: Professional, patient, and solution-oriented with a warm demeanor.
What We Offer:
- Competitive hourly rate + penalties for weekend shifts.
- Supportive team environment in stunning beachside locations.
- Discounted stays at our resorts for you and your family.
- Ongoing training and career growth opportunities.
Job Types: Full-time, Part-time
Pay: From $25.00 per hour
Expected hours: No less than 20 per week

Benefits:

• Employee mentoring program
• Professional development assistance

Work Authorisation:

• Australia (Required)

Work Location: In perso

Please refer the Job description for details