BENEFITS:

• All meals provided whilst on shift within the Hospitality outlets
• 20% discount on food throughout all businesses (up to 4 people)
• 10% discount within our Gourmet Grocer Store & Cafe
• Employee of the month scheme with monetary reward
• Staff events throughout the year
• Progression for those looking a career in Hospitality

Experience:

• Customer Service: 1 year (required

SCOPE & GENERAL PURPOSE OF JOB:

To ensure the smooth and efficient running of reception working with the Reservations Manager and Reception team to ensure the highest of standards are continually achieved exceeding guest(s) satisfaction at every opportunity.

TASKS, DUTIES & RESPONSIBILITIES:

• Greet guests on arrival and in a warm, welcoming, and professional manner.
• Ensure effective room management, maximizing total room sales potential within the hotel.
• Ensure that you have an in-depth knowledge of your department product, in addition to being aware of the hotel facilities and have excellent local knowledge of the area satisfying any guest(s) enquiries.
• To continuously promote sales within Reception and across the hotel up selling at every opportunity.
• To deal with any guest’s complaints in a professional manner, immediately notifying the manager on duty.
• To take all reservations accurately, recording relevant details and ensuring accurateness for billing purposes.
• Build an excellent rapport with Guests, Corporate Clients, and with travel agents as appropriate.
• A background in office/reception work is an advantage, but not necessary as full training will be given.
• Shifts include Evening and Weekends
  Job Types: Part-time, Permanent
  Pay: From £12.21 per hour
  Expected hours: 16 – 24 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount

Ability to commute/relocate:

• Enniskillen BT74 6HR: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work Location: In perso