About the role

Luxora Hotels and Management Pty. Ltd. is seeking experienced, professional and customer-focused Hotel Receptionists to join its front-office team in Townsville. The successful applicants will provide attentive service to hotel guests throughout the reservation, arrival, stay and departure process.

Key responsibilities

• Welcome guests and complete check-in and check-out procedures.
• Confirm reservations and allocate rooms according to guest requirements.
• Process new bookings, cancellations and reservation amendments.
• Answer telephone, email and in-person enquiries.
• Provide information about hotel services, facilities and local attractions.
• Verify guest details, accounts and payment information.
• Process payments, deposits, refunds and accommodation charges.
• Issue room keys and explain hotel facilities and procedures.
• Respond to guest requests and coordinate assistance with other departments.
• Receive and resolve guest concerns and complaints professionally.
• About you