Hotel Reservations (GSCA) at Full House Resorts, Inc

, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations Input, Data Entry, Communication, Detail Oriented, Computer Skills, Prioritization, Adaptability, Verbal Skills, Written Skills

Industry

Gambling Facilities and Casinos

Description

Essential Job Functions: * Provide superior service to all customers. * Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas. * Accurate reservations input into property reservations system. * Accurate checking in and checking out/posting of hotel guests. * Responsible for the daily maximization and occupancy and rate goals. * Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries. * Responsible for accurate data entry into all hotel and casino systems. * Complete daily reports and checklists. * Deliver/sort mail; bulk mailings. * Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks. * Assist in baggage and coat check customer service. * Greet group guests visiting the property. * Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy. Other Job Functions: * Perform miscellaneous duties as assigned. * Maintain complete knowledge of departmental policies, procedures and service standards. Job Qualifications: * Experience Required: Guest Service Center Agent or similar experience. * Education Required: High school diploma or equivalent. * Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented. Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays. Knowledge of hotel and casino system helpful. Able to prioritize tasks and adapt to change as necessary. Strong computer skills. * Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License – Level 2. * Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.

Responsibilities

The primary duties involve providing superior customer service by accurately handling reservations, checking guests in and out, and managing calls across Guest Services, PBX, and Front Desk areas. Responsibilities also include maximizing occupancy and rate goals, accurate data entry into hotel and casino systems, and adhering to reporting requirements.