Hotel Sales Manager at Fairmont St Andrews Scotland

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Negotiation, Communication, Emotional Intelligence, Objection Handling, Relationship Building, Stakeholder Management, Revenue Growth, Customer Engagement, Upselling, Cross-selling, Lead Generation, Performance Tracking, Hospitality Operations, Guest Relations, Consultative Selling

Industry

Hospitality

Description

Company Description Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in the Asia Pacific. We offer exclusive member benefits, events, and experiences at Accor properties across the region. We have been growing steadily for over 30 years with a team of 900+ employees supporting more than 460,000 members. Job Description Job Title: Hotel Sales Manager – India Reporting To: Vice President Ops – Contact Centre/ Director of Ops and L&D Location: Hybrid role, India Role Overview The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales. Key Responsibilities 1. Sales & Revenue Generation Drive sales of membership programs (e.g., ALL Plus / Explorer) Achieve monthly and quarterly sales targets Maximise conversion rates through effective guest interactions Identify upselling and cross-selling opportunities within hotel environments 2. Guest Engagement & Conversion Engage directly with hotel guests to present membership benefits Deliver personalised sales pitches tailored to guest profiles Handle objections confidently and close sales effectively Ensure a premium and consultative sales experience 3. Hotel Relationship Management Build strong relationships with hotel staff and management Collaborate with front office, F&B, and reservations teams for lead generation Conduct regular training and refreshers for hotel teams on membership benefits Ensure alignment between hotel operations and sales objectives 4. On-ground Activation & Promotions Execute in-hotel sales activations, booths, and promotional campaigns Support marketing initiatives to increase visibility and engagement Ensure proper branding and positioning within the hotel premises 5. Reporting & Performance Tracking Track daily sales performance and conversion metrics Maintain accurate records of guest interactions and sales pipeline Share insights and feedback with leadership to improve strategy Key Skills & Competencies Strong sales and negotiation skills Excellent communication (English + regional language preferred) Customer-centric mindset with high emotional intelligence Ability to handle objections and close deals effectively Relationship-building and stakeholder management Self-driven, target-oriented, and resilient Experience & Qualifications 5+ years of experience in sales (hospitality, membership, or luxury retail preferred) Background in hotel operations, guest relations, or telesales is a plus Graduate in any discipline (Hospitality/Business preferred) Success Metrics (KPIs) Monthly sales target achievement Conversion rate (%) Revenue generated per hotel Guest satisfaction during interaction Hotel engagement and collaboration score What Success Looks Like in This Role Consistently exceeding sales targets Building strong hotel partnerships Delivering a premium guest experience Driving repeatable and scalable sales practices Qualifications Bachelor's degree in Hospitality, Business Administration or related Field. Job-Category: Sales Job Type: Permanent

Responsibilities

The Hotel Sales Manager is responsible for driving membership sales and revenue growth through direct guest engagement and on-ground activations in partner hotels. The role involves building strong relationships with hotel staff and management to optimize lead generation and conversion rates.