JOB SUMMARY

The Sales Manager - Associations market is a highly motivated, goal-oriented individual responsible for the generation of successful achievement and future development of significant sales volume produced at established levels of profitability. Serving as the most visible ambassador of the Hotel, this position requires exceptional organization and dedication to interpersonal communications to fulfill the numerous responsibilities of client relationships, industry involvement, business strategy, financial accountability.

OTHER KEY SKILLS:

• Self-confident, motivated individual, and creative.
• Passionate about customer care
• Excellent Organizational/Administrative and time management skills
• Enthusiasm and infectious energy
• Attention to detail
• High standards
• Winning mindset
• Team player
• Ability to multi-task and prioritize competing demands
• Life enthusiast

EXPERIENCE AND REQUIREMENTS:

• 3-5 years Sales Management Experience required.

· Knowledge of Opera, Galaxy, and CI/TY or similar systems required

• Previous hotel experience is a strong asset.
• Fluency in English is required and French is an asset.
• Be able to work both in a team and independently
• Sales ability and skill in both oral and written form.
• Strong negotiation skills.
• Knowledge of personal computers and Microsoft Office.

EDUCATION:

High School Graduation or equivalent required
Hospitality/Tourism/Business degree would be considered an asset

• Generate, achieve, and develop targeted sales volume, reflecting budgeted levels of revenue generation and profitability.
• Upsell/negotiate services to maximize revenue and profit.
• Provide exceptional customer service through relationship development, strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations.
• Sell the Hotel creatively, utilizing a goals/benefits/features approach to securing business.
• Assert comprehensive knowledge and keen awareness of both hotels primary market, its surrounding areas, and resources.
• Assert knowledge and maximization of any Brand programs; sell strategy and brand-specific pricing techniques (as applicable)
• Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage.
• Proactively prospect, research and solicit new accounts.
• Identify and develop new market opportunities and strategies, proactively pursuing the appropriate mix and type of business that will best achieve both hotels sales plan and direction.
• Responsible for maintaining the integrity of Sales records and reports including the booking database, account files and any forecasted account volume.
• Actively participate in Revenue Strategy meetings and funnel meetings with the Sales Team.
• Participate in team brainstorming sessions, hotel staff meetings and client events as required for specific business situation, or as requested by Director of Sales & Marketing.
• Conduct site inspections, conduct client visits, actively entertain, and personally interact with customers.
• Promote the Hotel through regular industry involvement.
• Maintain a high level of professional standards including appearance, demeanor, ethics, and image of self.
• Maintain positive employee relations in a supportive, team-oriented environment.
• Performs other duties as assigned to meet business needs.