Hotel Sales & Marketing Coordinator

at  RZH Hotels

RZH Hotel Group is a fast-growing hotel management company with 14 properties around BC.We believe that our success is driven by our people. We are proud to have a talented and diverse team of professionals who share our values of integrity, accountability, and customer service. From our front-line associates to our corporate executives, we all work together to create a culture of excellence and a welcoming atmosphere for our guests.
Role Summary
The Sales & Marketing Coordinator will play a key role in supporting our sales team and ensuring the smooth operation of the sales process. Reporting to the Director of Sales, the Sales & Marketing Coordinator will ensure the successful organization and execution of both function and group activities within the hotel. The Sales & Marketing Coordinator will communicate closely with the various hotel teams and external suppliers to make sure that all contract details are accurate and that expectations are met or exceeded. This position requires excellent organizational skills, strong communication abilities, and a customer-focused mindset.
Key Responsibilities
- Coordinate with the hotel sales and operations teams to ensure seamless execution of hotel events and group arrivals
- Maintain an accurate and effective electronic database for the sales & catering departments
- Coordinate details for both catering events and group guest room blocks, including obtaining quotes and confirming orders with external suppliers
- Assist the sales team with administrative tasks, including preparing sales reports, maintaining customer databases, and managing sales documentation
- Assist the sales team with property tours and tradeshows, familiarizing customers and potential customers with property features, products and services
- Maintain catering packages in collaboration with on-site Restaurant Managers and Catering Managers
- Conduct market research to identify potential leads and opportunities for business development
- Handle customer inquiries and provide exceptional customer service
- Assist in negotiating contracts and closing deals
- Prepare and assemble sales collateral (i.e. brochures and promo items)
- Provide general administrative support to sales and hotel management team as required
- Complete other duties as required
Education and Experience
- 2-4 years of successful work experience in a hotel environment, preferably in sales and/or events departments
- Post-secondary hospitality education an asset
Skills and Abilities
- Organization skills, accuracy and attention to detail
- Demonstrate a superior customer service philosophy
- Excellent written, verbal, and listening skills in English
- Ability to successfully handle many diverse projects simultaneously
- Ability to effectively use business software including Google Workspace
- Possess a professional, positive and upbeat attitude
- Be a self-motivated team player with strong interpersonal skills
- Ability to work with limited supervision
Job Types: Full-time, Permanent
Pay: $19.00-$20.00 per hour
Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor’s Degree (preferred)

Experience:

• Hotel: 2 years (preferred)
• Sales: 1 year (preferred)
• Digital marketing: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Application deadline: 2025-02-07
Expected start date: 2025-03-0

Please refer the Job description for details