SENIOR DUTY MANAGER

The Rochestown Park Hotel, Cork is currently seeking an ambitious, dynamic & self-motivated Senior Duty Manager to join its core Management Team.
This is an excellent opportunity for the ideal candidate to ensure the effective and efficient Management of all Hotel operations whilst on duty in a busy, fast paced & vibrant environment.
Excellent communication and organisational skills are required alongside a pleasant personality with strong focus on customer service.
The successful candidate must be able to work flexible shifts which include evenings and weekends.

ESSENTIAL SKILLS & ATTRIBUTES

• People Management & Leadership Skills
• Ability to Plan & Organise
• Attention to Detail
• Working knowledge of Hotel based reservations system Opera & POS (micros) an advantage
• Strong Communication Skills
• Passion for Customer Service
• Flexible & Adaptable

DESIRABLE QUALIFICATIONS & EXPERIENCE:

• max 2/4 years previous experience in a Hotel Duty Management Role Essential
• Hospitality / Travel & Tourism Management Qualification
• Office Administration & Computer Skills
• Knowledge & Experience of Micros
• Knowledge & Experience in Opera GMS (Guest Reservations System)
  Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Food allowance
• Gym membership
• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Are you in Ireland now & available for an onsite interview?
• Do you have a background & previous experience in Hotel Management?

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• Hotel Duty Management: 3 years (required)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In perso

• To undertake and carry out effectively all Duty Management duties to the required standard
• To have a visible presence within the Hotel and ensure the smooth running of all departments whilst on duty.
• To manage allocated functions /weddings / events in the Hotel
• To resolve guest complaints in a friendly & efficient manner ensuring guest satisfaction at all times whilst maintaining the Hotel’s reputation. Record all feedback and strategise with relevant departmental Managers.