Hotel Services Manager, Holiday Inn Werribee at IHG Career

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Financial Forecasting, Revenue Management, Team Leadership, Guest Experience Management, Asset Management, Budgeting, Strategic Planning, HR Management, Brand Compliance, Public Relations, Stakeholder Management

Industry

Hospitality

Description

Role Purpose As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Key Accountabilities People * Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. * Develop, implement and monitor team member succession planning to ensure future bench strength. * Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. * Oversee HR related actions in accordance with company rules and policies. Guest Experience * Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. * Drive improvement in guest satisfaction goals. * Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. * Speak to guests – ask for their feedback and build relationships. Financial * Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. * Analyse financials to drive revenues, future profitability and maximum return on investment. * Use distribution channels and technology platforms to drive revenue and maximise market share. * Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. Responsible Business * Ensure a safe and secure environment for guests, colleagues and hotel assets. * Act as public relations representative to raise awareness of hotel and brand in local community. * Drive team member involvement in community organisations, activities and businesses. * Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. * Perform other duties as assigned. May also serve as manager on duty. Key Skills & Experiences * Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. * Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. * Experience required may vary based on size and complexity of operation. * Must speak fluent English. * Other languages preferred. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

The General Manager is responsible for the day-to-day leadership of the hotel, focusing on maximizing sales, revenue, and financial returns. Key duties include developing staff, maintaining brand standards, and enhancing guest satisfaction and community awareness.