Hotel Services Team Member (Front Office Focus) Full Time | Holiday Inn Wes at IHG Career

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Front Office Operations, Check-in/Check-out, Guest Account Management, Reservations, Problem Resolution, IHG One Rewards Promotion, Food & Beverage Support, Communication, Multitasking, Teamwork, PMS (Opera), POS Systems, RSA Certification, Customer Service

Industry

Hospitality

Description

Hotel Services Team Member Located in the heart of West Perth, Holiday Inn West Perth is part of one of IHG’s fastest growing global brands. Just moments from Kings Park, our 101-room hotel blends local charm with global hospitality and is home to the award-winning Julio’s Italian Restaurant, set within a beautifully restored 1902 heritage building. We’re proud to be: * Winner – 2024 AHA WA Mid-Range Accommodation Award * Silver – 2025 WA Tourism Awards (4–4.5 Star Deluxe Accommodation) * Australian Good Food Guide – Reader’s Choice Award (Julio’s, 2024 & 2025) * Booking.com - Travelers Review Award 2026 At Holiday Inn, we help make travel a joy. From the first welcome at reception to moments of connection throughout a guest’s stay, we create experiences that feel genuine, relaxed, and memorable. The Role We’re looking for a Hotel Services Team Member with a passion for guest experience, primarily based in Front Office, with the flexibility to support Food & Beverage when needed. This is a great opportunity for someone passionate about hospitality — whether you’re starting out or already experienced — who enjoys variety, cross-training, and building strong Front Office expertise while gaining exposure across multiple departments. You’ll be the face of the hotel, creating great first impressions, handling guest interactions with confidence, and supporting seamless day-to-day operations across reception and occasionally Julio’s restaurant. What you’ll do * Deliver warm, genuine welcomes and efficient check-in/check-out experiences * Manage guest accounts, reservations, and payments with accuracy * Be a trusted point of contact for guest enquiries, requests, and problem resolution * Promote IHG One Rewards and personalise the guest experience * Support smooth hotel operations by working closely with all departments * Assist in Food & Beverage during peak periods and on occasion rostered to work in F&B (restaurant service, bar, room service, and events) * Maintain high presentation standards across front office and guest-facing areas * Share local knowledge and recommendations to enhance each guest’s stay What we’re looking for * A genuine passion for hospitality and creating memorable guest experiences * Previous experience in Front Office, hospitality, or customer service (preferred) * Hospitality or Hotel Management studies highly regarded * Strong communication skills and a confident, friendly approach * Ability to multitask and stay calm under pressure * A team-first mindset with flexibility to support across departments * Tech-savvy with experience in PMS (Opera preferred) or POS systems * Current RSA (WA) required * Availability to work a rotating roster, including mornings, evenings, weekends, public holidays, and occasional overnight shifts * Full working rights in Australia Why join us? At Holiday Inn West Perth, we offer more than just a job — we offer a place to grow * Supportive, down-to-earth team culture * Strong focus on training and cross-exposure across departments * Free duty meals on shift * Paid birthday leave and wellbeing benefits * Employee accommodation discounts across 6,000+ IHG hotels worldwide * Career development and internal progression opportunities * Access to global retail and lifestyle discounts Ready to start your journey? Join us and be part of a team that brings genuine hospitality to life every day. Don’t quite meet every requirement? That’s okay — if you’re passionate and eager to learn, we’d still love to hear from you. Apply now and start your journey with Holiday Inn West Perth.

Responsibilities

The role involves delivering warm welcomes, managing check-in/check-out processes, handling guest inquiries, and maintaining accurate guest accounts, while also providing flexible support to the Food & Beverage department during peak times.