Hotel Services Team Member at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Communication, Teamwork, Flexibility, Professionalism, Valet Service, Concierge Support, Food Delivery, Guest Relations, Problem Solving, Attention To Detail, Multilingual Abilities, Time Management, Resilience, Presentation

Industry

Hospitality

Description

What is the job? Whether it’s the beginning or end of the day, a warm and welcoming presence sets the tone for an exceptional guest experience. As a Part Time Hotel Services Team Member at Crowne Plaza Hobart, you’ll be a helpful host, local expert, and proud brand ambassador. You’ll be trained across Front Office and Food & Beverage services, gaining experience in reception, concierge, reservations, and food delivery across the restaurant, bar, and room service. Working in a team that values excellence and individuality, you’ll respond to guest needs with professionalism and care – whether it’s valet, room service, or concierge support – ensuring every stay is memorable. Your day to day As a Hotel Services Team Member, you’ll greet guests warmly and assist with directions, amenities, or any immediate needs. You’ll support your teammates across departments including Front Office, Concierge and Food & Beverage at our premium Club Lounge, ensuring seamless service throughout the hotel. Your responsibilities will include managing guest accounts and billing, handling payments securely, and ensuring a smooth check-in and departure experience. You’ll listen to guest feedback with care and professionalism, promote IHG Rewards Club by enrolling new members and recognising loyal guests, and uphold brand standards to deliver a consistent and memorable experience. You’ll also comply with WH&S, HACCP, and crisis management policies, and stay informed about local events and hotel happenings so you can act as a knowledgeable neighbourhood host. What we need from you We’re seeking individuals who bring energy, professionalism, and a genuine passion for hospitality. The ideal candidate will demonstrate: A strong interest in the hotel industry and/or experience in premium service or other high-level customer-focused environments. Proven ability to build strong relationships and deliver exceptional guest service. A service-oriented mindset, with resilience and flexibility. Previous experience in Restaurants, Bars and as a Barista. Hotel Front Office experience is not essential but favorable. Valid Responsible Service of Alcohol (RSA) certification and Australian driver’s licence. Excellent communication skills; bilingual or multilingual abilities are a plus. Flexibility to work across a rotating roster including nights, weekends, and public holidays. Ability to work in a fast-paced environment, prioritise tasks, and support colleagues as needed. Pride in presentation and professionalism—wearing your uniform with confidence. Be based in Hobart and available immediately, or relocating soon. What you can expect from us We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey. Free staff meal on shift. Full uniform provided, laundered in-house. Paid birthday leave in addition to your annual leave. Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. You have the opportunity to fast track your career with a growing global company. Popular hotel perks and discounts on the retail platform. Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

As a Hotel Services Team Member, you will greet guests warmly and assist with their needs while supporting various departments in the hotel. Your role includes managing guest accounts, handling payments, and ensuring a smooth check-in and departure experience.