Hotline Operators (Consultancy) at IOM

Bishkek City, , Kyrgyzstan -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotline Counselling, Safe Migration Information, Communication, Labour Migration Knowledge, Kyrgyz Language, Russian Language, English Language, Inter-agency Coordination, Case Management, Consultancy

Industry

International Affairs

Description

Note: This is a local consultancy opportunity; therefore, only nationals of the Kyrgyz Republic or individuals with legal residency in Kyrgyzstan are eligible to apply. Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration. Project Context and Scope This project aims to reduce the vulnerability of Kazakh, Kyrgyz, Tajik and Uzbek migrant workers to recruitment and visa fraud, exploitation and unsafe migration under the UK Seasonal Worker Scheme (SWS), while supporting sustainable reintegration for selected returning migrant workers across Central Asia (CA). It adopts a comprehensive, rights‑based approach across the migration cycle, working in partnership with governments, service providers, and other key stakeholders. Project activities include support for: (a) prospective migrants in CA, through enhanced Safe Migration Hotline services, Pre‑Departure Orientation (PDO) content, and targeted awareness‑raising campaigns on the SWS, with a particular focus on recruitment and visa fraud, as well as risks related to visa overstays; and (b) returning migrants in CA, through strengthened national reintegration systems, including seed grants and financial literacy training. In parallel, the project will continue building the capacity of Central Asian government partners on protecting migrants under the SWS and will focus on local anti‑fraud responses through targeted trainings and improved inter‑agency coordination, including the development and implementation of country‑level action plans and the establishment or strengthening of coordination mechanisms in each CA country. The project will also improve collaboration with the UK‑based SWS Task Force to address risks faced by CA migrant workers in the UK, including by aligning support services between Safe Migration Hotlines in CA and UK‑based helplines. Organizational Department / Unit to which the Consultant is contributing Consultant will contribute to IOM’s programme activities in Kyrgyzstan under «Central Asia Safe Migration» project. Project ID: KG10P0556.

Responsibilities

Provide online consultations for prospective and current migrants regarding the Kyrgyzstan-UK Seasonal Workers Scheme. Support the reduction of vulnerability to fraud and exploitation while promoting safe migration pathways.