Hotline Provider (281-Care) - 3rd Shift/Full Time at Talbert House

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

21.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis intervention, Prevention services, Education services, Substance abuse counseling, Mental health support, Suicide prevention, Referral linkage, Electronic health record documentation, Verbal communication, Written communication, Conflict resolution, Data collection, Data evaluation, Professional ethics, Compassionate care, Interpersonal collaboration

Industry

Mental Health Care

Description

Position Summary: Responsible for providing prevention and education services in a variety of settings including on the phone. May implement prevention services over a varied group of topics including substance abuse, mental health, bullying, suicide and other areas as necessary. Position Description: * Identifies and assesses needs of callers/clients * Provide crisis intervention, referrals and linkage to community resources * Utilizes supportive techniques and/or educational methods that are appropriate to caller and topic * Completes service documentation accurately and timely in electronic health record * Provides both prevention and education services * Facilitates referral to and/or provides appropriate level of care * Develop, define and implement realistic and effective goals and plans for interventions * Collect, track and evaluate program data for fidelity and service quality * Adhere to professional standards as outlined by protocols, rules and regulations * Other duties as assigned * This is not a remote position Required Knowledge, Skills and Abilities: * Skill in prevention and education techniques and interventions * Recognize unusual or threatening conditions and take appropriate action * Effective verbal and written communication skills * Ability to interact in a calm and compassionate manner * Ability to collaborate/interact with wide variety of people * Knowledge of code of ethics, conflict of interest and regulatory requirements * Demonstrate professional speech and behavior * Detach from client issues and view objectively Job Requirements: * High School diploma or GED * Prefer experience in social services environment or related education * Must be available to work every other weekend (Required) Essential Functions/Physical Demands: * Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Constant sitting. * Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling. * Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. 1st Shift: Approx. 11:00pm - 7:00am. Every other weekend availability required.

Responsibilities

The Hotline Provider is responsible for delivering crisis intervention, prevention, and education services to callers regarding topics like mental health and substance abuse. They must also maintain accurate electronic health records and facilitate appropriate referrals to community resources.