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Hotline Technical Advisor at Ford Global Career Site

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Automotive Diagnostics, Data Analysis, Communication, Interpersonal Skills, MS Office, Problem Solving, Warranty Management, Field Service Engineering, Vehicle Maintenance, Technical Training, Process Improvement, Reporting, Cross-functional Collaboration

Industry

Motor Vehicle Manufacturing

Description

The IMG TAC Advisor role is crucial in reviewing and promptly responding to dealership technical queries to minimize vehicle downtime. This position involves providing valuable data to the SEO, downstream, and Technical Training teams regarding product and process-related field concerns, thereby enhancing service quality. Responsibilities include full ownership of market TAC metrics, transforming critical concern data for cross-functional teams, analyzing cases of 'Not Fixed Right First Time' (Not FIRFT) to identify causes, and communicating findings to Field Service Engineers (FSEs). The role also emphasizes leveraging modern technology, called SWIS (See What I See) and resources

Responsibilities

The role involves providing technical support to dealerships to minimize vehicle downtime and analyzing 'Not Fixed Right First Time' cases. You will also manage market TAC metrics and communicate critical product concerns to cross-functional teams and Field Service Engineers.