Our Hourly Restaurant Service Supervisors are an integral part of the team who provide an exceptional experience to each and every guest. The Hourly Restaurant Service Supervisor executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets budgeted productivity while keeping quality and service consistently high. It is important for the Hourly Restaurant Service Supervisor to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building their team complement through regular coaching and feedback. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!

In this role, your responsibilities include (but are not limited to):

• Responsible for executing Groups & Events within venue, providing seamless guest service.
• Understand and effectively follow all Rec Room values, policies and procedures.
• Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regular monitoring of all guest facing areas.
• Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
• Other duties as assigned.

THIS ROLE MAY BE A PERFECT FIT FOR YOU IF:

• You have 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
• You are able to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• You have excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• You have the ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• You are able to effectively communicate both verbally and in writing.
• Provincially applicable sell, sale, and handling of alcohol certificate.

In this role, your responsibilities include (but are not limited to):

• Responsible for executing Groups & Events within venue, providing seamless guest service.
• Understand and effectively follow all Rec Room values, policies and procedures.
• Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regular monitoring of all guest facing areas.
• Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
• Other duties as assigned