EMOTIONAL BEHAVIOR REQUIREMENTS

Routinely acts with individuals (clients, family members, staff, etc.) who may be discourteous, tactless, demanding, angry or hostile, emotionally vulnerable or mentally ill, vulgar, or mean natured. Routinely called upon to control own emotions and behavior so as to protect the rights of clients and to engage in effective employee and professional relations (i.e. HCBS, PCHS, Case Managers, etc.).

EDUCATION/TRAINING/LICENSE/CERTIFICATION REQUIREMENTS

• BA in Human Services or a related field plus three years of supervisory experience and three years of experience in the field
• A working knowledge of person-centered planning and person-centered supports
• A working knowledge of IAC code preferred
• Valid Iowa Drivers License
• Proof of Automobile Insurance
• Valid address and telephone

SKILL OR PROFICIENCY REQUIREMENTS:

• High level of literacy in spoken and written English
• Strong interpersonal, communication skills to serve as a resource for families, other providers, coordinators and staff
• The ability to lead others to solve problems and negotiate conflict
• Must be able to act as a role model
• High level of organizational skills
• Demonstrated leadership ability
• Proficient in Microsoft software and applications
• Ability to travel in counties served by Candeo
• Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
• Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.

POSITION PURPOSE, AUTHORITY, AND ACCOUNTABILITY

Under the supervision of the COO, the Hourly Service Administrator is responsible for administrative responsibilities to support the Hourly Services Managers under their supervision. Responsibilities include the functions of supervision, operations, administration and general functions to ensure the organization is achieving its mission, vision and values. The additional administrative responsibilities include timecard approval and mileage/ expense approval for the Hourly Managers, as well as supporting the Managers to communicate the billing for clients within their pod. The position functions independently within the constraints of organizational policy and procedure. Direction and guidance are available from the Chief Operating Officer. The Hourly Service Administrator will assist in ensuring the program operates with the highest possible quality and meets the needs of the clients in accordance with the philosophy of the organization.

3. Serves as role model for Candeo clients and coworkers by the following:

• Reports for work prepared and takes accountability for meeting client service needs.
• Demonstrates appropriate attire for the position
• Demonstrates professional ethics in all relationships
• Follows all organization policies and procedures including (but not limited to) safety, rights of clients, confidentiality and chain of authority