As a House Assistant you will assist the Manager with the day-to-day running of our House. In this Front of House, role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting, which includes supervising House activities and events. You will also implement and follow-up with all Ronald McDonald House Charities UK Policies.

SKILLS AND EXPERIENCE

• Experience of Front of House and/or delivering high quality customer service
• Experience of working in a communal living environment (preferred but not essential)
• Experience of using a database to record accurate information
• Experience of building and maintaining internal and external relationships
• Good understanding of Microsoft Office applications (including Microsoft Word, Excel and Teams)
• Knowledge GDPR and experience of its application
• Excellent verbal and written communication skills
• Ability to assess and reprioritise when required
• Good listening skills and the ability to show empathy
• Enjoys working as part of a team
• Works with high levels of motivation and enthusiasm
• Ability to deliver high quality work with minimum supervision
• Ability to maintain professional boundaries in highly emotional situations
  Job Types: Full-time, Permanent
  Pay: From £24,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Paid volunteer time
• Sick pay
• Store discount

Language:

• English (required)

Work Location: In person
Application deadline: 14/08/2025
Reference ID: House Assistant - Full Time Positio

• Contributing to the day-to-day running of the House
• Maintaining database systems, and completing mandatory records (i.e. sensitive information relating to our consumers)
• Providing a supportive environment for resident families within a communal living setting
• Completing daily Health & Safety monitoring around the House
• Liaising with hospital wards, updating the daily unaccommodated family file and making decisions for room allocations
• Managing various internal and external stakeholders, including staff on hospital wards
• Completing family check in and check out processes
• Conducting House tours for potential donors and supporters
• Assisting and supporting House volunteers
• Organising, supervising, and participating in family activity programmes
• Adhering to Ronald McDonald House Charities UK policies and procedures