Job Ref: MAI2979
Branch: Maison Estelle
Location: Maison Estelle - London
Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme
Contract type: Permanent
Hours: Full Time
Hours per week: 48 hours per week
Posted date: 02/07/2025
Closing date: 22/08/2025

WHO WE ARE LOOKING FOR

• Previous host/ess experience in a busy and high-volume hospitality operation.
• Computer literate (MS Office, SevenRooms, CRM systems)
• Planning ability; able to work unsupervised.
• Attention to detail, able to identify mistakes and request clarification.
• Excellent time-management skills; comfortable prioritising what is important during busy periods.
• Excellent communication skills and comfortable talking to colleagues, senior management, and members.
• Strong command of English.
• A genuine passion for hospitality and hosting.

The key responsibilities for this role will include but are not limited to:

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
• Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
• Being always immaculately presented in the correct uniform.
• Ensuring all member information is captured and recorded on their profiles.
• Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
• Anticipating members needs and providing them with a personalised experience.
• Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.