HIRE FLEET WARDENS (HOUSEKEEPING)

Unity Beach (formally Holiday Resort Unity) in Somerset, is entering an exciting new chapter under fresh ownership, and we are looking for Housekeeping Wardens. This is such an exciting time to join Unity Holidays as you’ll be involved in shaping our future across all aspects of this new business – your input is not only welcomed, but also critical to our success, so we’ll always listen! If like us, you’re passionate about people & hospitality, we’d love to hear from you!

JOB DETAILS

Providing a Great Service to our Holiday Owners and Guests, we are looking for enthusiastic/fun people to join our housekeeping team.

JOB ROLE

This position is suitable for a couple (2 persons). You will work together and be responsible for the upkeep and on-going appearance of your allocated hire fleet caravans that are rented to our holiday guests.
Being a Warden on a holiday resort requires you to be multi-skilled, adaptable, a problem solver and always happy to help our guests.
You will be at the center of the guest experience, making sure their holiday home is ready for them and checking that they have everything they need and responding to their needs during their stay.
Holiday Resort Unity is a family-owned holiday resort, providing holidays for over 75 years. We are a large 4* holiday resort and visitor attraction. We have been featured on the last series of Chanel 5, Happy Campers.

MAIN DUTIES OF HOUSEKEEPING WARDENS INCLUDE

• Primarily you will be working within our hire fleet accommodation but you will support our wider team on non-change over days such as our camping fields and public venues.
• Change over days (mainly Monday & Fridays) – Duties include departure tasks – such as bedding and rubbish removal. Accommodation checking after the units have been cleaned by a cleaning contractor, checking for excellent standards requirements as per the incoming arrival report and complete safety checks.
• Meeting guests on arrival and explaining how the appliances within the unit work to assist them with having a great stay.
• Responding to guest queries within their accommodation such as faults, basic maintenance, electric trips etc.
• Non change over days will involve preparing bedding packs for next arrivals and deep cleaning of the units periodically including the outside appearance of the units, litter picking, strimming within your allocated area. You can also expect some accommodation cleaning to be undertaken on mid-week change overs. You will also assist our camping teams during their breaks or days off and our public venue cleaners as required.
• Hot tub testing – full training provided.
  A task rota is completed and organised for each day so that you will know what you will be doing.
  This is a full-time seasonal position working as part of a team to achieve high standards of customer care. You must have a flexible approach and expect to cover a lot of steps in a day and get great satisfaction from a job well done from interaction with our guests. Changeover days are long and busy.
  You will need to be a team player and enjoy working with the public inside and outside in all weathers. Applicants must have previous customer facing experience, be flexible and willing to learn and adapt to park life. You will find this a very satisfying customer facing role
  Hours: 5 day working week including evening shifts until 8pm. You would both have the same days off each week. You will work an of average of 44 hours per week across your contract which may fluctuate up or down based on the business needs but is managed over the length of your contract.