House Manager at Broadway Dallas Inc

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

22.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Service, Event Management, Conflict Resolution, Time Management, Communication, Crisis Management, Safety Compliance, Staff Briefing, Escalation Handling, Audience Control, Problem Solving

Industry

Performing Arts

Description

Position: House Manager Department: Events Management Reports To: Senior Event Manager, Bailey Bryant Direct Reports: None Type: Part-Time, Non-Exempt, Hourly Compensation: $22.00 per hour; working an estimated 15-29 hours per week Schedule: Weekday shifts range from 4:30-11:30pm Weekend shifts range from 10:30am-11:30pm Additional daytime and holiday hours as needed Location: Music Hall at Fair Park, Dallas, TX Remote Work: On-Site: In-person at the worksite, with no remote work possible Desired Start Date: April 10, 2026 Position Summary:  The House Manager is the “face” of Broadway Dallas as the most senior front of house staff supervisor for each event at the 100-year-old Music Hall. This individual will be part of a team of House Managers who directly supervise usher and other front-of-house staff and perform essential duties immediately before, during, and at the conclusion of large-scale events at the 3,400-seat venue. Along with the Senior Event Manager and Associate Event Manager, this position is a liaison between front of house, maintenance, security, environmental services, and production staff during an event. House Managers serve as the first point of escalation for customer service and other urgent matters during the Music Hall’s estimated 15 eight-performance weeks of Broadway programming plus concerts, comedy, dance, and dozens of other special events throughout the year. Under the direction, scheduling, and management oversight of the Senior Event Manager, each House Manager is cross-trained in customer service and house management policies. The primary goal of this role is to ensure all Front of House Associates are adequately prepared to give patrons a positive experience with proper supervision and assistance. The main way that they accomplish this is in the form of supervising the Head Usher and Lobby Lead for a performance to ensure that all policies are being followed. In addition to that, this individual works to make sure customers safely and securely enjoy their experience upon their arrival on Fair Park grounds, during their time enjoying the artistry and amenities offered inside the Music Hall, and through their departure after the show. This individual will monitor staff to ensure that all Music Hall visitors observe the terms and conditions of entry while inside the historic civic building. This position requires regular on-site work in and around the Music Hall at Fair Park. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred. Responsibilities include but are not limited to: * Monitor entrances to ensure only authorized personnel/equipment are granted entry * Greet patrons in a friendly manner and offer assistance as needed * Monitor Box Office Lobby staff and assist with audience access control into the lobby * Guide patrons to seats and exits safely * Maintain decorum, order, and adherence to production safety and audience behavior rules/codes of conduct * Step in as a Head Usher or Lobby Lead to assign positions if needed * Manage lines for and provide directions to private suites, restrooms, restaurant, and common areas * Assist guests with special needs including wheelchair or mobility assistance * Perform pre-show set-up and post-show closing duties * Professionally escalate special requests or conflicts or further escalate to Event Manager if needed * Greet and provide direction to visiting artists and technicians * Be present and actively engaged before, during, and after each scheduled performance * Observe all workplace safety laws/guidelines and immediately notify relevant parties of any safety concerns or injuries for patrons or employees alike * Promptly and completely fill out all patron-facing incident reports when needed * Make sure the lobby area layout is reflective of the layout requirements for the performance * Check to make sure all radios, ticket scanners, and other front-of-house equipment are fully charged and ready for use before each shift begins * Complete the pre-shift checklist prior to each show and promptly report any cleanliness or maintenance issues to the appropriate staff * Facilitate a briefing with front of house staff before each performance * Assist volunteers and paid staff with login if needed * Compile daily staff attendance records * Making routine and emergency announcements (excluding anything needed to be made from backstage) * Receive show information from Senior Event Manager or Production and distribute to staff for each performance * Monitor relevant show-related times and whether the show is running according to schedule. Escalate any concerns using the appropriate channels in a timely manner * Work with other departments to ensure we are meeting organizational goals Requirements: * At least one year of experience working in a patron-facing role in a theatre or related live event experience * High school diploma or equivalent * Excellent written and verbal communication skills demonstrated in application/resume and interview process * Demonstrated ability to work with large and diverse crowds * Excellent demonstrated time management and multi-tasking skills * Comfortable speaking in front of and interacting regularly with a large group of people * Must work at least two House Manager shifts and two Front of House Associate (non-lead) shifts per eight-performance week. Security shifts do not count toward this requirement * Demonstrated punctuality and reliability in scheduling and directed tasks * A professional, positive, and courteous manner and communication in dealing with internal and external customers * Demonstrated crisis-management skills: ability to think rationally and clearly in a fast-paced environment while problem-solving and mitigating risk as much as possible * Demonstrated ability to follow oral and written instructions * Familiarity with, and consistent access to, basic computer hardware and software including ability to use a laptop and smartphone/tablet, checking email/workplace messaging/scheduling software, etc. * Available to work nights, weekends, and occasional holidays * Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.) Preferred Skills/Qualifications:  * AA or BA in communication, hospitality or other related field * Fluency in another spoken language or ASL * Certification or experience in COVID-19 and other safety compliance * CPR/First Aid certified * Certified crowd manager * Demonstrated appreciation of musical theatre or the performing arts in general Working Conditions: * Rare office tasks and computer work * Must be able to traverse the Music Hall and surrounding Fair Park areas multiple times in one shift/day * Must be able to hear and understand patron questions/prompts through a headset and in-person and respond verbally in an audible, clear, and polite tone in an environment with several other simultaneous conversations * Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, ascend/descend stairs, stand, sit, bend, and walk for extended periods of time Benefits * Flexible working hours – evening and weekend shifts available * Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training * Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations * Drug/Alcohol free and safe workplace, and anti-harassment policies Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply. About Broadway Dallas The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs. Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients. Disclaimer: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

Responsibilities

The House Manager acts as the senior front-of-house staff supervisor, responsible for directly supervising ushers and other front-of-house personnel before, during, and after large-scale events. This role involves ensuring all staff are prepared to provide patrons with a positive experience while maintaining safety and order throughout the venue.