JOB DESCRIPTION

Job Title: House Manager
Working Hours: Monday to Friday, 9am-2pm
Department: Emeritus Homes Limited
Revision Date: 2025
Location: Albyn House
Prepared By: SB

CANDIDATE REQUIREMENTS

· Resilience and Enthusiasm
· Always conduct yourself in a professional and courteous manner whilst on site.
· Ensure personal appearance is professional and to wear the Emeritus Homes uniform provided at all times whilst on site.
· Ability to work on own initiative as well as part of a team
· An established individual with experience of working with the over 55’s client group in independent living and experience in similar or other relevant roles is essential.
· Preparedness to develop skills on a professional level through initial and ongoing training provided by the company
· Proficiency in IT skills and readiness to enhance these skills.
· To treat all residents equally and equitably consistently in challenging situations.
· To escalate concerns to the Property Services Manager when necessary
· The ability to communicate effectively with an assertive and professional approach whilst dealing with contractors, staff, or residents onsite when necessary
· At all times follow safe system of work procedures set by the company
· At all times ensure structured processes relating to health and safety and hazards at work are followed.
· At all times ensure that correct lines of reporting followed in relation to safety at work
· Ensure dynamic risk assessments are undertaken when completing tasks involving the process of continuously of identifying hazards, assessing risk, and ensuring appropriate action is taken if risks are identified.

ADDITIONAL INFORMATION

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
To apply please email your CV Hr@livingcity.co.uk
Job Types: Part-time, Permanent
Pay: £13.30 per hour
Expected hours: 25 per week

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Work Location: In perso

You will be responsible for the efficient management of onsite operations and resources with a strong focus on the delivery of exceptional levels of customer service whilst holding full accountability and empowerment to provide day-to-day service delivery to residents.
This role requires elements office and administration work whilst providing a hands-on approach to physical work required on site. The role does not involve care provision to residents. Relationships with residents are to be strictly maintained on a professional basis. You will however be required to provide assistance to residents in emergency situations.
· Act always with honesty and integrity. To establish and maintain high standards of personal conduct and professional relationships.
· Act always with honesty and integrity maintaining a high profile while on duty to establish maintain and encourage friendly professional communications with residents.
· Maintain a clean and welcoming environment for all residents and guests
· Ensure that Standard Operating Procedures are followed to ensure a consistent service delivery in line with the relevant legal framework.
· Ensure you are using the correct and appropriate PPE issued to you.
· Keep a daily diary recording of all significant events on site and dealings with residents, such as emergencies, disputes, and maintenance work.
· Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.
· Understand and respect confidentiality of knowledge and information relating to individual residents.
· Encourage the formation of a Social Committee and Promote community atmosphere.
· Meet with prospective new residents and introduce them to the scheme and services provided.
· Ensure that the emergency call system is kept fully operational. Monitor this system during working hours and transfer to call centre while off duty.
· Be observant and vigilant regarding the welfare of residents. This includes irregular activity or absence. If there is concern for their health and wellbeing, it may be necessary to inform relevant parties.
· In cases of emergency situations during the House Managers normal working hours, they should call the relevant emergency services immediately and remain with the resident until they arrive.
· The House Manager is NOT responsible for providing individual services to residents such as cleaning, shopping or any care services.
· Visually inspect the building daily and ensure the security of the development by checking entrances and windows for defects and making sure any access points are secure.
· Report any faults/repairs within the communal areas of the development to the administration team.
· Report any accidents that occur on site and record all detailed in the daily log.
Notify Senior Management in the event of:
i) an accident on site
ii) the death of a resident
iii) the sale of a property
· Ensure that all assets are fully compliant in terms of building services and other statutory testing.
· Manage the contractors working on site in accordance with the standard operating procedure. Ensure work is carried out in a safe manner and check standard of work.
· Manage the Guest Room Service on site in accordance with the standard operating procedure.
· Carry out water testing in accordance with the standard operating procedure.
· Carry out weekly Fire Panel testing
· Manage the key handling policy on site in accordance with the standard operating procedure.