ABOUT US

Raintree House Holidays is a well-established holiday lettings agency, located just outside Porthcothan in North Cornwall. With over 35 years of experience, we currently manage approximately 80 high-quality holiday homes, primarily situated within the prestigious Seven Bays area. We offer comprehensive management services to our property owners and guests, encompassing everything from marketing and bookings to property maintenance, and we are committed to delivering a highly personalized service.
Our team comprises dedicated local professionals who possess an in-depth understanding and appreciation of North Cornwall’s unique charm. Our purpose-built offices are set in a rural headland location in Porthcothan, providing an inspiring work environment and convenient access to coastal walks. We are a dynamic and ambitious team, focused on sustained growth, and we are actively seeking a proactive team player to join our House Management department within our collaborative coastal office.

MAIN PURPOSE OF JOB

The core objective of this role within the House Management team is to ensure all holiday properties are consistently maintained to exceptional standards and presented impeccably. Additionally, the role involves the efficient management of property faults and emergencies as they arise, ensuring minimal disruption for our guests.
This position requires a blend of structured process adherence and agile, reactive problem-solving, necessitating strong workload management and organizational skills. This is a full-time role, comprising 40 hours per week, with standard office hours between 9:00 AM and 5:30 PM. We are open to considering part-time arrangements for exceptional candidates, and applicants interested in including Saturdays or Sundays as part of their regular working week are encouraged to apply. Remote “on-call” weekend and evening work will be required on a rota basis, with the potential for this aspect of the role to develop further. While primarily an office-based position, there is flexibility for 1-2 days of remote work per week.

MAIN DUTIES

Work within the house management team, including:

• Providing an excellent service to our owners, building rapport with them and ensuring the operational running of their holiday lets happen efficiently
• Logging, management, and resolution of house issues and ensuring any special requests are communicated to the correct team member
• Management of regular tasks, such as Landlord Gas Certificates, Fire Equipment Servicing, and PAT tests
• Management of subcontractors - such as gardeners, window cleaners, waste collection schedules, communicating maintenance requirements for each property
• Sourcing of replacement house equipment
• Setting up of new houses and forming a relationship with new owners
• The management and return of security deposits to guests
• Filing of both electronic and physical documentation relating to guests and owners alike
• Recording and returning items left at houses
• Management of information within email, letting software and any other IT systems
• Providing Assistance to the Letting side of the business when necessary