Housebound Services Officer at City of Parramatta External Careers Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

82692.71

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Library Services, Customer Eligibility Assessment, Community Engagement, Staff Supervision, Policy Development, Resource Selection, First Aid, Outreach Programs, Leadership, Client Service Management

Industry

Government Administration

Description

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable. At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement. About the role This position is responsible for ensuring our housebound residents in the Parramatta City Council area receive quality library services tailored to their needs. It involves resource selection, customer eligibility assessment, and ongoing service delivery and improvement. Responsibilities also include community engagement, staff supervision, and compliance with Council policies. On a daily basis you will: Evaluate and select appropriate resources for collection development and to satisfy individual customer needs. Interviewing prospective customers to determine eligibility and individual requirements. Creating and maintaining an accurate database of patron profiles. Monitoring effectiveness of service, Monitoring customer satisfaction and expectations. Market and promote the resources and services to the community. Develop appropriate new services. Supervision and training of staff as required. Develop and implement relevant policies. Collection and maintenance of relevant statistics. Design and maintenance of visiting/round schedules. About You The successful candidate will have a recognised TAFE Certificate or extensive relevant experience. You will also bring: Current drivers licence (1B Licence would be an advantage). Current First Aid certificate Current WWCC Relevant public library experience of Outreach programs . Current awareness and networking with other Housebound services and referral as appropriate to other community organisations. Experience in programs for older people and/or people with disabilities. Previous experience working in a busy branch library environment Experience showcasing leadership in the workplace. Manage the delivery of quality client service What’s on offer We are offering a permanent full time opportunity with an attractive remuneration from $ 82,692.71 plus 12% superannuation. In addition, City of Parramatta also offer excellent employee benefits which include: 14 weeks paid parental leave Access to Long Service Leave after 5 years Central Parramatta location (Public transport at our door, discounted parking) Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year) Learning and development opportunities Want to know more? Further information regarding the requirements of this role can be found in the attached Position Description. Review our Values Flyer, which outlines Council's core values and behaviours. Alternatively for a confidential discussion please contact Nada Antoun on (02) 9806 5163 or email nantoun@cityofparramatta.nsw.gov.au How to apply Candidates must apply online and applications through other mediums will not be accepted at this time. Please attach a resume and a Cover Letter addressing the requirements of this role. Applications close 9pm, Sunday, 11 January 2026. Please note: Applications will be reviewed once the advertisement has closed in January 2026. As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A Paid Working with Children Check must be uploaded as part of your application. If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to Recruitment@cityofparramatta.nsw.gov.au to confirm that your WWCC is in progress. Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta. The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

Responsibilities

The Housebound Services Officer is responsible for ensuring housebound residents receive tailored library services. This includes resource selection, customer eligibility assessment, and ongoing service delivery and improvement.