Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
Role: Household Claims Handler
Location: Liverpool (Mersey Chambers Office) / Hybrid
Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday
Salary: Between £26,000.00 - £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly

• Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
• Accurately checking all details of a claim after every call
• Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
• Identifying and investigating potentially fraudulent claims
• Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
• Ensuring underwriter requirements are checked at claim inception and throughout the lifecycle of the claim
• Proactively managing customer/third party expectations including appropriate signposting if applicable
• Providing proactive and correct assessments with regards to indemnity positions
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate