REQUIRED KNOWLEDGE & EXPERIENCE:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

REQUIRED SKILLS:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.
  Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

REPORTING INTO THE LOCATION MANAGER RESPONSIBILITIES WILL INCLUDE:

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

PLEASE NOTE ALL APPLICANTS MUST ALREADY HOLD THE LEGAL RIGHT TO WORK IN THE UK TO APPLY FOR THIS ROLE.

Silk Court in Bethnal Green is home to well trained and helpful staff with rooms for up to 51 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

• Rated Outstanding by CQC
• British Care Awards 2015 ‘The Putting people first’ supported by SCIE
• We pride ourselves on listening and acting on our customer interest. Our customers are empowered to make their own choices with positive risk assessment