SUMMARY:

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other
articles in suites in accordance with extended stay standards, cleaning and stocking Suite
Attendant carts and linen/supply rooms.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• No previous required, but preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24
  hours a day. Department schedules must accommodate fluctuating business
  demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Carry out all reasonable requests by team leaders and managers and act as a team

player with all levels of staff.

• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other

property documents.

• Immediately report any suspicious activities by guests or others.

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.
• Rotate linen changing in accordance with extended stay schedule.
• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,

clean mirrors and windows, change linens, make beds, clean iron caddy and empty

water from iron.

• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Maintain kitchen suite in accordance with extended stay standards.
• Check shower curtain for mildew, scum, and clean accordingly.
• Properly replace linen and guest amenities as needed.
• Clean and stock Suite Attendant carts and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc. and report it to the

Head Housekeeper. Fill out and turn in work order to Head Housekeeper.

• Properly label lost and found articles and turn them in.
• Report maintenance problems in guest rooms immediately.
• Responsible for proper administration of key control for issued keys or keys left by

guests in the suite.

• Maintain security for guests and property by keeping room doors locked at all times.
• Work in laundry area as necessary.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.