ACKNOWLEDGEMENT OF COUNTRY

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

THE OPPORTUNITY

Vacenti is seeking a full-time Housekeeping and Laundry Supervisor to join our hotel services team at our Marebello facility located at Victoria Point, QLD. Reporting to and working closely with the Group Housekeeping and Laundry Supervisor and Facility Manager, this role you will ensure the seamless operation of the laundry and housekeeping departments at Marebello and foster an environment of cleanliness, orderliness and residents’ satisfaction.
Housekeeping and Laundry Supervisor will serve as the first point of contact for all laundry and housekeeping queries. You will be creating a welcoming and comfortable environment for guest and residents, while also optimising operational efficiency and resource utilization. The Housekeeping and Laundry Supervisor provides guidance and mentoring to all housekeeping and Laundry Staff in collaboration with the Group Housekeeping and Laundry Supervisor & Facility Managers. The role is responsible for building and maintaining professional relationships with staff, management, residents and their families, and key internal and external stakeholders

• Provide guidance and mentoring to a team of Housekeeping and Laundry Assistants.
• Communicate effectively with team members and ensure all changes to processes are communicated in a timely manner.
• Proactively monitor and make necessary adjustments to the service delivery model as required. Analyse and review to ensure cost effectiveness, quality and timeliness of service outcomes.
• Ensure Housekeeping and Laundry Assistants adhere to departmental policies and procedures & follow the safety and OH&S requirements.
• Maintain high standards of quality in housekeeping and laundry services at the facility.
• Ensure staffing levels/competency and equipment is appropriate to meet delivery requirements across the housekeeping and laundry department.
• Promote the safe use of equipment and chemicals amongst staff members.
• Escalate high level maintenance requirements relating to housekeeping and laundry equipment and premises, and following up to ensure prompt action has been taken.
• Manage the correct storage and control of all housekeeping and laundry equipment, chemical and other related products.
• Managing the budgets of the laundry and housekeeping departments
• Placing orders as required for the laundry and housekeeping department.