Housekeeping Assistant - Lakeside Hotel & Spa at Classic Lodges Hickstead

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping, Customer service, Attention to detail, Communication skills, Interpersonal skills, Time management, Proactive, Teamwork, Reliability, Flexibility, Hospitality

Industry

Hospitality

Description

Set on the southern shores of Lake Windermere, just one mile from Newby Bridge, Lakeside Hotel & Spa is a luxury, full-service property offering 83 beautifully appointed bedrooms, a fine dining restaurant, brasserie, spa, swimming pool and a conference suite with uninterrupted lake views. We’re proud to be part of Classic Lodges – a collection of eight characterful hotels set in some of the UK’s most captivating destinations. Each of our hotels has its own personality, but we’re united by one shared purpose. Our purpose is simple and powerful: to create meaningful experiences that connect people, places, and memory. That means we don’t just offer stays, we create moments that matter. Whether it’s a relaxing escape, a special celebration, or a memorable business event, we focus on the details that turn stays into stories our guests will always remember. If you’re someone who takes pride in what you do, values genuine hospitality, and wants to be part of a team that makes a real difference to every guest experience, you’ll feel right at home with us. The Opportunity: As a Housekeeping Assistant, you will play an essential role in maintaining the cleanliness, comfort, and overall presentation of our facilities. You will ensure guest rooms and public areas are kept to a high standard, contributing to a welcoming and enjoyable environment for all guests. Working closely with the housekeeping team, you will support the smooth day-to-day operation of the department, consistently upholding standards of cleanliness, organisation, and guest satisfaction. Your attention to detail and commitment to quality will help create a positive and memorable experience for every guest. Key Responsibilities: Cleaning guest rooms, public areas and Leisure facilities to our hotel standards. Paying close attention to detail by not comprising on quality standards. Having a passion for guest service and taking ownership of the guest experience. Being organised and proactive in managing your tasks. React to guest requests so that we exceed expectation What We’re Looking For: • A friendly, professional and confident approach when interacting with guests • A passion for delivering excellent customer service and guest experience • Good communication and interpersonal skills • The ability to work efficiently in a busy environment • Strong attention to detail and a commitment to high standards • A positive, team-focused attitude and willingness to support colleagues • Flexibility, reliability and a genuine enthusiasm for hospitality What’s in It for You? We believe that looking after our people is just as important as looking after our guests. That’s why we offer a thoughtfully curated benefits package designed to support your wellbeing, recognise your contribution, and enhance your experience with us. Generous employee discounts, including 25% off food and drink, plus friends and family discounts Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts Complimentary meal on shift Share of monthly gratuities Employee of the Quarter, with a £100 award Long service awards, including an invitation to the Classic Lodges Awards Ceremony Complimentary use of Pool and Gym facilities Enhanced holiday entitlement with service (up to 33days) Learning and development opportunities, including apprenticeships, structured training, and clear career pathways Experience is preferable, but not essential as full training will be given. Role will involve some evening work.

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Responsibilities

Maintain high standards of cleanliness and presentation in guest rooms, public areas, and leisure facilities. Support the housekeeping team to ensure smooth daily operations and exceed guest expectations.