Job Summary:
Assist with overseeing and monitoring housekeeping operations and standards, and to ensure complete guest satisfaction.

Duties and Responsibilities:

• Practice, train and implement company policies, especially those relating to safe work practices in accordance with OSHA (Occupational Health and Safety Administration) standards
• Assist with overseeing Housekeeping/Laundry operations, supervisors, and coordinators
• Operate within departmental budgets through effective stock and cost controls and well managed labor
• Support and assist in the development of departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards and performance of the Housekeeping/Laundry team with an emphasis on teamwork and training
• Assist with the development and monitoring of training programs for new hires and current employees. Ensure ongoing employee development.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensures staffing levels cover business demands
• Ensures communication meetings are conducted
• Manages staff performance issues in compliance with company policies and procedures and with the approval and guidance of the Director of Operations
• Assumes a very “hands on” management style
• Works closely with the Guest Services to ensure accommodations are ready in a timely manner
• Report any maintenance needs in a timely and urgent manner
• Act as the department leader
• Perform other duties as assigned

Minimum Qualifications:

• Must have a minimum of three (3) years of supervisory experience in hotel housekeeping and laundry
• Bilingual (English/Spanish)
• Strong training and supervisory skills are essential in this role
• Excellent written and verbal communication skills
• May be required to work nights, weekends, and/or holidays

Preferred Qualifications:

• College degree in Hospitality or a related field
• Familiarity with the Opera software system
• Ability to work under pressure and flexibility to respond to a range of different work situations in an effective manner and solve problems

Physical Requirements:

• Ability to carry, push, move and lift large, bulky and/or heavy objects up to 30 pounds
• Ability to perform tasks that may require prolonged standing, repetitive bending, and other physical activities
• The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.

• Practice, train and implement company policies, especially those relating to safe work practices in accordance with OSHA (Occupational Health and Safety Administration) standards
• Assist with overseeing Housekeeping/Laundry operations, supervisors, and coordinators
• Operate within departmental budgets through effective stock and cost controls and well managed labor
• Support and assist in the development of departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards and performance of the Housekeeping/Laundry team with an emphasis on teamwork and training
• Assist with the development and monitoring of training programs for new hires and current employees. Ensure ongoing employee development.
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensures staffing levels cover business demands
• Ensures communication meetings are conducted
• Manages staff performance issues in compliance with company policies and procedures and with the approval and guidance of the Director of Operations
• Assumes a very “hands on” management style
• Works closely with the Guest Services to ensure accommodations are ready in a timely manner
• Report any maintenance needs in a timely and urgent manner
• Act as the department leader
• Perform other duties as assigne