ハウスキーピング・アシスタント・マネージャー　Housekeeping Assistant Manager at IHG Career

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Training, Guest Service, Quality Control, Safety Standards, Inventory Management, Cost Control, Data Analysis, Problem Solving, Communication, Attention to Detail, Organizational Skills, Hospitality Mindset, Leadership, Operational Management

Industry

Hospitality

Description

アシスタント・ハウスキーピング・マネージャー職務概要客室部門マネージャーおよびオペレーションディレクターの指導のもと、ハウスキーピングおよびランドリー業務全般を統括。チームの管理、育成、品質・安全基準の維持を通じて、ゲストの快適で心地よい滞在をサポートします。主な業務内容チーム管理・育成外部業者を含むハウスキーピングおよびランドリーチームを管理し、コーチング・トレーニングを実施業務スケジュール、勤務シフト、日々のタスク配分を最適化チームメンバー全員に法規制や安全基準遵守の重要性を教育し、安全で効率的なオペレーションを推進ゲスト体験の向上ゲストからの苦情や特別リクエストに迅速かつ丁寧に対応客室、スイート、パブリックエリア、リネンなどが常に高い品質基準を満たすよう確認大規模清掃プロジェクトをサポートし、繁忙期にはチームとともに現場を支援財務・業務管理清掃用品・リネンなどの在庫管理およびコストコントロール予算策定や生産性向上のためのデータ分析・報告をサポート品質と効率の両立を図りながら、ホテル全体の運営目標達成に貢献応募資格ホテル、リゾート、または類似施設でのハウスキーピング業務経験（スーパーバイザー以上歓迎）チームマネジメントおよび人材育成の経験業務改善意識と高いホスピタリティマインド基本的な英会話力・コミュニケーションスキル私たちが提供するもの IHGでは、あなたが成長し成功するための環境を提供します。競争力のある給与・福利厚生専門的・個人的な成長を支援する研修制度制服貸与世界中のIHGホテルでの宿泊割引制度健康・ライフスタイル・職場環境のウェルビーイングを支援するプログラム IHGホテルズ＆リゾーツは、すべての人が自分らしく働けるインクルーシブでサポートのある職場環境を推進しています。多様な背景や経験を持つあなたの参加を歓迎します。 Position: Assistant Housekeeping Manager Job Summary Under the guidance of the Rooms Division Manager and Director of Operations, the Assistant Housekeeping Manager oversees all housekeeping and laundry operations. This role focuses on leading, training, and motivating the team while maintaining exceptional quality and safety standards to ensure a comfortable and memorable guest experience. Key Responsibilities Team Management & Development Supervise and train both internal and outsourced housekeeping and laundry teams Manage daily schedules, shift planning, and workload distribution effectively Ensure adherence to safety, hygiene, and legal compliance standards while promoting a positive team culture Guest Experience Enhancement Respond promptly and professionally to guest complaints and special requests Ensure guestrooms, suites, public areas, and linen consistently meet brand standards Support deep-cleaning and seasonal projects, assisting the team during peak periods Operational & Financial Management Oversee inventory and cost control for cleaning supplies and linen Support budgeting, data analysis, and productivity improvements Balance quality and efficiency to contribute to the hotel’s overall performance goals Qualifications Experience in housekeeping (supervisory level or above) in a hotel, resort, or similar environment Proven leadership and team development experience Strong attention to detail, organizational skills, and guest service mindset Basic English communication skills preferred What We Offer At IHG, we provide an environment where you can grow, thrive, and succeed. Competitive salary and benefits package Training programs that support both professional and personal growth Uniform provided Global accommodation discounts at IHG Hotels & Resorts Wellbeing programs that support your health, lifestyle, and work environment IHG Hotels & Resorts is committed to creating an inclusive and supportive workplace where everyone can bring their whole self to work. We welcome individuals from all backgrounds and experiences to join our global family.

Responsibilities

The Assistant Housekeeping Manager oversees all housekeeping and laundry operations, focusing on leading and training the team while maintaining quality and safety standards. This role also involves responding to guest complaints and ensuring high standards in guest areas.